Bring your external data into Zendesk.

Elements Connect for Zendesk brings your external data directly into Zendesk, enabling agents to provide fast, accurate answers to customer requests.


Give Zendesk agents a complete view of customer data

Display data from your Shopify, Salesforce, PostgreSQL, MySQL or Oracle databases directly in your ticket fields.

Save time and reduce errors

No more copying and pasting to create ticket field options: create up to 500 entries automatically.

Built by a veteran software company

Elements has over 8 years of expertise in help desk apps.

Display data about the customer directly in your Zendesk ticket fields

Help your agents deliver the right answers faster and put an end to unnecessary fishing for information. Elements Connect lets you display data from your Shopify, Salesforce, Postgre, MySQL or Oracle databases (customer or product details, assets from your Asset Manager ...) directly in your ticket fields.

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Bulk import ticket field values into Zendesk, Instantly

Say goodbye to Zendesk administrators manually inputting information inside ticket fields when it's already stored in a database. Agents can import up-to-date data in seconds. No more copying and pasting to create select list options.

Simple SQL queries to configure the app

With Elements Connect, configuration takes just minutes. Once you've linked your database, use a simple SQL query to create a dataset that will be used as ticket field values.

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Why Elements Connect?

The leading data connector for Jira Service Desk

Elements Connect is used by 1,600 companies worldwide and one of the top rated Jira apps on the Atlassian Marketplace.

We take app development seriously

Our team of 29 professionals has over 8 years of expertise connecting Jira to external data sources.

A support experience you'll remember

Our support team is frequently praised for its responsiveness and quality of service - you'll be in good hands using Elements Connect.

Ready to get started?

Start your free 7 day trial today