Create seamless customer experience with automated triggers
Triggers in Zendesk can help you take specific actions based on ticket field values, saving you and your customers time by making sure requests go to the right team. Elements Connect for Zendesk helps you go further by allowing triggers or automations to be set based on external data available in drop down lists. Automate your 1st level triage with triggers and automations based on data available thanks to Elements Connect, even when using chatbots, for a better customer experience.
Automate your 1st level triage with triggers and automations based on data available thanks to Elements Connect. Need to route customers to a specific team based on a product reference? Or trigger an automation based on some data a customer selects? All the data from your database that's made available in your field can be used for chat triggers and automations.
Combining user friendly chatbots with Elements Connect lets you collect all the information you need to route chat conversations to the right team. You can even teach your chatbot to use ticket fields to help characterize the issue.
Struggling to make external data (CRM details, product lists, orders, etc) available within Zendesk? One of the major difficulties with Zendesk is most data contained in apps remains siloed in the the App panel. Elements Connect bridges the gap between your external data and your ticket fields, making products, purchases, clients details, or whatever you need, available in Zendesk fields that can be used for triggers or automations.